Shop Direct Group Business / Systems Analyst role to Littlewoods Business Optimisation Programme, the largest retail integration project in Europe. We performed a business / system analyst role to two of the many projects involved in this program, namely: A project to move “Held Order” processing (the processing that happens when an order is received for a product that is not in stock) from an aging mainframe legacy system to a modern Oracle based system. Lead analyst role on the Eire project. This project’s goal was the customisation and tailoring of the LSD systems as a whole to enable the Eire operation to continue to function. This included the analysis, design and specification of a brand new web based system to handle returned goods, allowing LSD to issue customer refunds at the point of handling in Eire, but also introduce tracking of returns in Eire. As Lead Analyst, Matthew was also responsible for the Eire System Test Planning using Test Director.